IF YOU CANCEL YOUR BOOKING BEFORE DEPARTURE

If you or any other member of your party decides to cancel your confirmed booking you must notify us by email to contact@patagoniamtbtrails.co as soon as possible. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

Should one or more member of a party cancel, it may increase the per person tour price of those still travelling and you will be liable to pay this increase.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

Period before departure in which you notify us

• More than 60 days

• 29 – 60 days

• 15 – 28 days

• 7 – 14 days

• Less than 7 days

Cancellation Charge

• Deposit only

• 30% of tour cost

• 65% of tour cost

• 75% of tour cost

• 100% of tour cost

Please note that amendments charges and administrative fees are not refundable in any circumstances.

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.

Cancellation by You due to Unavoidable & Extraordinary Circumstances: 

You have the right to cancel your confirmed tour before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your tour destination or its immediate vicinity and significantly affecting the performance of the tour or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation.  For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

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IF WE CHANGE OR CANCEL YOUR TOUR

As we plan your tour arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. You must also appreciate and acknowledge that the nature of this type of tour requires considerable flexibility. Please refer to our website before departure for the most recent updates to your itinerary.

Changes: If we make a minor change to your tour, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include change of accommodation to another of the same or higher standard, changes of carriers, cycling routes, amenities, schedules mode of transport. Please note that transport providers used in our advertising material may be subject to change.

After departure: We reserve the right to change an itinerary after departure as a result of weather, local circumstances or events outside of our control or force majeure events . In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. In this case, we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas or vaccinations.

Occasionally we may have to make a significant change to your confirmed tour arrangements. Examples of “significant changes” include the following, when made before departure:

1. A change of accommodation area for the whole or a significant part of your time away.

2. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

3. A change of outward departure time or overall length of your arrangements by more than 12 hours.

4. A significant change to your itinerary, missing out one or more destination entirely.

Cancellation: We will not cancel your tour arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your tour before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.